FAQ


Frequently Asked Questions (FAQ)

How do I place an order?

Ordering from ELITETABLE is simple. Browse our collection, choose your preferred product and any available options (such as colour or size), then click "Add to Cart." When you're ready, proceed to our secure checkout, enter your shipping and payment details, and confirm your order.

Once your payment has been successfully processed, we'll begin preparing your order.

Will I receive an order confirmation?

Yes.

After your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

If you don't receive the email within a few minutes, please check your Spam or Junk folder. If you still can't locate it, please contact us at contact@elitetable.co.uk, and we'll be happy to assist.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We'll do our best to accommodate your request. However, once your order has entered processing or has already been dispatched, changes or cancellations may no longer be possible.

If your order cannot be cancelled, you may still be able to return eligible items in accordance with our Refund & Return Policy.

Why did my order arrive in separate packages?

Some orders may be fulfilled from different warehouses or fulfilment partners.

If you purchase multiple products, they may be shipped separately to help improve delivery times and product availability.

If this happens, don't worry—you won't be charged any additional shipping fees, and each parcel will have its own tracking information where applicable.

How long does delivery take?

Orders are normally processed within 1–2 business days.

For deliveries within the United Kingdom, the estimated delivery time is 5–7 business days.

Please note that delivery estimates may vary during busy periods or due to circumstances beyond our control, such as courier delays or severe weather.

Once your order has been dispatched, you'll receive a tracking email where tracking is available.

What is your return policy?

We want every customer to shop with confidence.

If you're not completely satisfied with your purchase, you may return eligible items in accordance with our Refund & Return Policy.

For complete details regarding returns, exchanges, eligibility, and refunds, please refer to our dedicated Refund & Return Policy page.

Are my payments secure?

Yes.

Your security is extremely important to us.

Payments made through ELITETABLE are processed using secure payment technology and trusted payment providers.

Payment methods and security measures may vary depending on the payment provider and checkout method selected.

ELITETABLE does not store your complete credit or debit card information on its own servers.

How can I track my order?

As soon as your order has been shipped, you'll receive a shipping confirmation email containing your tracking information where tracking is available.

Tracking information generally becomes available after your parcel has been dispatched and scanned by the delivery provider. The timing of tracking updates may vary depending on the courier.

Which payment methods do you accept?

We accept a range of secure payment options, including:

  • Visa

  • Mastercard

  • Maestro

  • American Express (Amex)

  • Discover

  • UnionPay

  • Shop Pay

  • Apple Pay

  • Google Pay

The payment methods available at checkout may vary depending on your location and device.

How can I contact ELITETABLE?

Our customer support team is happy to help with questions about orders, shipping, returns, products, or payments.

Website: ELITETABLE

Email: contact@elitetable.co.uk

Phone: +44 7865432465

Legal Company Name: Beds and Furniture Ltd

Trading Name: ELITETABLE

Registered Address:
124 City Road
London
United Kingdom
EC1V 2NX

Business Number: 14273958

Customer Support Hours

Monday – Saturday

09:00 – 17:00 (GMT – London Time)

We strive to respond to all customer enquiries within one business day.