Refund policy

Return and Refund Policy

Last Updated: September 2, 2026

At ELITETABLE, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Complete with all accessories and included parts

  • Accompanied by proof of purchase

Items that have been used, damaged after delivery, modified, or returned without the required information may not be eligible for a refund.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging, if applicable

After reviewing the request, we will determine the appropriate solution, which may include a replacement, return, or refund.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items damaged through misuse or improper handling

  • Items that have been modified or assembled improperly

  • Products specifically identified as non-returnable at the time of purchase

  • Gift cards or other items that cannot legally be returned

4. Return Shipping

For returns due to a change of mind or reasons unrelated to a product defect or our error, the customer may be responsible for return shipping costs.

If the item is defective, damaged during delivery, or the wrong item was sent, ELITETABLE may provide an appropriate return solution.

Please contact us before sending any item back. Do not return a product without receiving return instructions from our customer service team.

5. Refunds

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

If your refund is approved, the refund will be issued to the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

6. Late or Missing Refunds

If you have not received an approved refund, please:

  1. Check your bank account or payment account.

  2. Contact your payment provider or bank.

  3. Contact us if the refund still has not appeared.

We will be happy to assist you in checking the status of the refund.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to cancel it. In this situation, the return process described in this policy may apply.

8. Exchanges

If you received a defective, damaged, or incorrect item, please contact us. Depending on product availability and the circumstances, we may offer a replacement or another appropriate solution.

9. Contact Us

For return or refund requests, please contact:

ELITETABLE
Email: routsalim@gmail.com
Phone: +1 581 090 7881

Customer Service Hours:
Monday – Friday: 9:00 AM – 4:30 PM
Saturday – Sunday: Closed
Public Holidays: Closed