Refund policy

Refund & Returns Policy

Important Information

Please take care when handling your order and keep all packaging until you have checked your purchase and are completely satisfied with it.

Before opening your package, please check that you have received the correct item, size, colour, and quantity.

Returns and Refunds

At ELITETABLE, operated by Beds and Furniture Ltd, we want you to be completely satisfied with your purchase. However, we understand that sometimes you may need to return an item.

Order Cancellations

You may request to cancel your order before it has been dispatched or before a delivery date has been confirmed with the courier.

If your order has already been processed, dispatched, or scheduled for delivery, cancellation may be subject to applicable delivery, collection, or administration costs. Any applicable costs will be communicated to you before the cancellation is processed.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

  • Unused and in its original condition.

  • Returned with any original tags or labels.

  • Packed in its original packaging where possible.

  • Free from damage caused after delivery.

Items returned without their original packaging may be subject to reasonable repackaging or collection costs where applicable.

To start a return, please contact us at contact@elitetable.co.uk.

Please include your order number, the item you wish to return, and the reason for the return.

For health and hygiene reasons, mattresses, pillows, and similar products must be returned sealed and unopened in their original packaging, unless the item is faulty or defective.

Refunds

Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.

If your return is approved, the applicable refund will be processed to your original payment method. Any applicable return, collection, delivery, or other charges will be deducted where permitted and applicable.

Please allow your payment provider additional processing time for the refund to appear in your account.

Exchanges

We do not normally process direct exchanges.

If you would like a different product, size, or colour, you may need to return the original item in accordance with this policy and place a new order.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as possible after delivery.

If the outer packaging appears damaged, we recommend taking photographs of the packaging before opening it. Please then check the product carefully.

If your item is faulty, damaged, or incorrect, contact us as soon as possible at:

Email: contact@elitetable.co.uk
Phone: +44 7865432465

Please provide your order number and, where applicable, photographs showing the damage or issue. We will review the information and work with you to resolve the problem as quickly as reasonably possible.

Contact Information

ELITETABLE
Operated by Beds and Furniture Ltd
124 City Road
London, United Kingdom
EC1V 2NX

Email: contact@elitetable.co.uk
Phone: +44 7865432465
Business Number: 14273958

Customer Support Hours:
Monday – Saturday
09:00 – 17:00 (GMT – London Time)

We aim to respond to customer enquiries within one business day.

For delivery information, please refer to our Shipping Policy.